| Organisations in UK are increasingly recognising the | | | | such as Average Call Duration, number of missed calls |
| flexibility offered by hosted telephony services. Some | | | | and Average Time to Answer can provide great |
| of the main benefits that make it a preferred | | | | insight into operational efficiencies and customer |
| telephony solution are described below. | | | | satisfaction levels. |
| Using overlay numbers allow organisations to expand | | | | Overlay numbers can be used to route business calls |
| to different geographic locations without major | | | | to personal mobile numbers. This allows employees to |
| disruption to their services. Often, a change in location | | | | be accessible at all times even when they are on the |
| demands change in phone numbers as well. This can | | | | road. They also need not give out their personal mobile |
| be quite disrupting for businesses because the new | | | | numbers to customers. |
| number would need to be publicised extensively. Still | | | | Easy recall is one of the critical factors that influence a |
| there is a possibility that some customers may be lost | | | | customer to dial a business number. A memorable |
| merely because of a number change. An overlay | | | | number that frequently appears on TV, Radio and print |
| number such as 0800, 0845, 0844 or a premium rate | | | | advertising makes for a great promotional tool. |
| number effectively eliminates this problem by providing | | | | It is possible to route calls to any destination. From the |
| continuity of services no matter where the physical | | | | customer's point of view, he calls only one number, but |
| location of the business is. | | | | in the background the call may be routed to a fixed |
| In the event of disasters, the calls can be routed | | | | local number, mobile number or international landline and |
| temporarily to a new site where business goes on as | | | | mobile numbers. Customers call a local number and |
| usual. The customers need not even know what goes | | | | pay local tariff to reach you wherever you are. |
| on in the background. | | | | The numbers are also portable. They can be |
| Intelligent call management features such as Call Hunt | | | | transferred from one service provider to another. |
| Groups, IVR menus, Time of Day Routing plans, Voice | | | | Hosted telephony solutions make expensive PBX |
| to Email, Fax to Email and Location Based Routing | | | | equipment redundant and obsolete. |
| provide a host of benefits for businesses. | | | | For more information on hosted telephony and 0845 |
| The telephony service will also have an option to | | | | numbers, 0800 numbers, 0844 numbers, premium rate |
| extract inbound call statistics. This can be used to | | | | numbers, freephone numbers and 03 Numbers, visit |
| arrive at the efficiency of performance. Measures | | | | Numbertalk. |