| According to their annual report available on their | | | | to traffic, fraud and analysis. |
| website, in the last fiscal year-ending, SBC spent over | | | | MegaCall tracks telephone call activity generated by |
| two-and-a-half billion dollars on advertising. Verizon's | | | | any type and any number of PBXs from call record |
| annual report shows just over two billion. Sprint, nearly | | | | source to assignment of accountability. It analyzes call |
| a billion. AT&T (who had stripped back their | | | | activity for an entire enterprise from a single |
| advertising budget) just under half a billion. Many | | | | web-enabled centralized system. All information is |
| corporations will never see such income amounts in | | | | collected in real-time and is immediately available for |
| their entire lifetimes, let alone advertising budgets and | | | | viewing and reporting -- an essential support for call |
| this begs the question, if a telecom carrier can spend a | | | | accounting throughout the enterprise. |
| fortune on advertising, why can't they invest a fraction | | | | An Aberdeen Group report found that, without proper |
| of that amount to ensure accurate billing to their | | | | call accounting on a customer's part, telecom billing |
| customers? Because of billing inaccuracies, customers | | | | cost leakage could be as much as $8 million per year. |
| are forced to implement their own call accounting | | | | A Gartner Group analyst was recently quoted as |
| solutions. | | | | stating that 12 to 20 percent of corporate telecom |
| Fortunately for the customers, robust call accounting | | | | charges are in error, and 85 percent of such errors |
| software solutions such as TelSoft Solutions MegaCall | | | | are in the carrier's favor. |
| now exist, allowing companies to accurately track call | | | | Telecom billing errors also place corporations in danger |
| expenses and quickly compare them to telecom bills. | | | | of non-compliance with the Sarbanes-Oxley act, which |
| Billing errors can be rapidly found and corrected | | | | requires companies to be fully accurate when |
| through a real-time web-accessible interface. Calls can | | | | reporting operating expenses. So companies, not being |
| be rated against contract usage rates, costs can be | | | | able to rely on carrier bills to accurately cost account |
| allocated to the correct user department, and reporting | | | | their phone usage, are forced to find cost-effective call |
| can be automatically and quickly generated in relation | | | | accounting software solutions such as MegaCall. |