| ign="center"> | | | | closer to the day when two-way video |
| Within the next few years, experts say, two-way | | | | communications will become a reality. As advanced |
| video communications will be the new cutting edge | | | | new mobile devices (i.e., videophones) come onto the |
| way of doing business. The banking industry is already | | | | market, and consumer demand for them increases, it |
| starting to deploy "virtual tellers" at branch offices while | | | | only makes sense that the call center industry will |
| the retail industry is apparently gearing up to introduce | | | | follow suit. |
| "virtual store clerks." | | | | Farther down the road there's the potential for using IP |
| This "kiosk-based" form of video communications at | | | | video for a wide range of customer service and |
| bank and retail locations is the prelude to the much | | | | support operations, which people can access from |
| larger rollout of fixed-line and mobile two-way video | | | | their homes. For example, one day an agent in a tech |
| communications, which will ultimately bring this new | | | | support center will be able to "show" a consumer who |
| form of communication into the privacy of our homes. | | | | just bought a new computer how to load some new |
| Obviously, there are still hurdles to overcome before | | | | software, or perhaps troubleshoot a set-up problem, |
| video communications becomes commonplace. For | | | | right on the consumer's computer screen. |
| one thing, there's still the basic problem of not enough | | | | The ability to "show" a consumer how to do |
| bandwidth on our last-mile networks. | | | | something, in real rime, rather than "tell" them over the |
| Then there is the simple fact that most consumers do | | | | phone will no doubt have powerful applications in the |
| not have video phones or even video cameras and | | | | future. |
| microphones connected to their PCs at home. Perhaps | | | | Posted by: |
| more importantly, there is still a question of how many | | | | Marketing Team |
| people really want two-way video communications | | | | Vcare Call Center, |
| whether actually seeing the person you are speaking | | | | Report this article |
| with offers enough value to the consumer to make | | | | This article is free for republishing |
| the cost of rolling out IP video communications worth it. | | | | Source: |
| However, with the major wireless service providers of | | | | Republish this article |
| the world working in concert with the handset makers | | | | |
| and aggressively rolling out video capabilities on their | | | | Ask a Question About this Article |
| next generation networks, we are no doubt getting | | | | >> Same uniform color every year? |