| Recently, VoIP call recording and VoIP high definition | | | | Polycom phones. If the call-recording solution is not |
| phone service announced that they were joining | | | | compatible with G.722, the calls will be listed as |
| forces to provide high definition IP call recording. This | | | | "empty" meaning that the solution is unable to record |
| new high definition VoIP telephony offers end users | | | | the call. As the next generation VoIP phones become |
| their final proof that VoIP telephony is able to support | | | | the standard, more and more calls are going to be |
| their needs not only in convenience and price, but also | | | | listed as "empty" and user's satisfaction with their |
| in higher quality voice communication. By adding the | | | | service is going to drastically decline. UNLESS, your call |
| ability to record these higher quality communications, | | | | solution is able to foresee this change and act now to |
| the complete package is now available. | | | | become interoperable with the G.722 codec. |
| Since the release of VoIP phone service, the number | | | | Another obvious perk of high definition call recording is |
| one user complaint has been surrounding the voice | | | | that it enables a higher fidelity of audio recording, |
| quality. A few industry leading VoIP hardware vendors | | | | enabling other third party applications which perform |
| have found a way to solve this issue by incorporating | | | | word-spotting, compliance checking, and call center |
| the G.722 codec into their VoIP telephones. If the voice | | | | quality assurance to work better without requiring a |
| quality is improved with G.722 codec, so then will be | | | | larger MP3 because these calls are recordable in the |
| the voice that is recorded with any given IP call | | | | same compression quality as earlier IP call recordings. |
| recording solution, or so many would assume. Well, the | | | | In other words, you get the quality enhancement of |
| fact is that most IP call recording solutions do not | | | | high definition call recording without adding any |
| support the G.722 codec yet and therefore these calls | | | | additional storage nightmares. |
| are simply not recordable on those solutions. Recently | | | | And finally, it has been proven that the G.722 codec |
| it was announced that one call recording does support | | | | enables VoIP conversations to be clearer than |
| the G.722 codec and is now able to provide high | | | | traditional digital line/PSTN calls. This provides another |
| definition call-recording, offering many benefits to the | | | | level of differentiation against digital line (PBX) solutions |
| provider and to the end user. | | | | or traditional POTS conversations. Since the number |
| By successfully achieving interoperability with the | | | | one criticism of VoIP has been the voice quality, this is |
| G.722 codec, this unique IP call recording solution is able | | | | a huge victory for the VoIP industry. Not only are they |
| to provide high definition call recording with the new | | | | now able to provide higher quality voice communication |
| audio standard for internal PBX communication. This | | | | than previously available in the VoIP market, they are |
| means that only the IP call solutions that are | | | | now able to provide even higher quality than traditional |
| compatible with the G.722 codec can work effectively | | | | phone systems, removing that last and final obstacle to |
| with the new Cisco Unified Communications Manager, | | | | converting to VoIP telephony. |
| the next generation of Cisco phones, and the new | | | | |