| Telecommunications consultants usually are the people | | | | calls are made and which departments or posts have |
| to whom corporations outsource the work of | | | | the highest usage of telephones. This may give them |
| Telecommunications Expense Management (TEM). | | | | info about the fundamental workings of the company |
| Telecom Expense Management deals with collecting | | | | and provide them with valuable information such as |
| data about current telecom expenses and finding new | | | | which person is using up more minutes than necessary |
| methods of reducing these expenses. Telecom | | | | and in which department can there be changes made |
| consultants use several methods to obtain data about | | | | to reduce the number of calls. If the company has |
| the current telecom bills and see where most of the | | | | handed out personal wireless phones to employees |
| money is being spent. They can ask the designated | | | | then the TEM Consultant will have to use Wireless |
| telecom service providers to provide the telecom | | | | Expense Management techniques to gain info about |
| invoices for the company as well as the applicable | | | | the calls made by the employee. Information of the |
| telecom tariff. The telecommunications consultant can | | | | calls made by employees can be gained by asking for |
| then use the invoice to see if the charges made to the | | | | statements from the service providers and checking if |
| company were abiding by the rates on the tariff. | | | | the person is not abusing his mobile phone usage for |
| Another method of evaluating the expenditure of the | | | | personal purposes. An example of this would be that if |
| company on telecom expenses is by installing | | | | a person makes several lengthy international phone |
| telecommunications management software on all the | | | | calls to non-company numbers, it is most likely that the |
| corporate systems which are attached to a company | | | | nature of the call was personal. |
| phone. This is particularly useful for call centers as | | | | Companies wanting to hire a Telecom Expense |
| nearly all of their phones are connected to a computer. | | | | Management firm may also provide the information |
| The software could be bought off the market or could | | | | and data about the company's telecom expenses |
| be made on order by a person or a company. What | | | | themselves which is a good cost--cutting measure and |
| the software would do is that it would present you | | | | it helps reduce the time taken for the TEM firm to |
| with the expenditure on a specific service such as the | | | | gather all the data. The telecommunications consultant |
| worldwide and local calls as well as calls to landlines or | | | | then uses this data to give a breakdown of expenses |
| mobile phones. All of this would help the Telecom | | | | which he or she thinks is either not of much use to the |
| Expense Management Company get insight on the | | | | company or where optimization can occur and if he |
| spending pattern of the company which would in turn | | | | she believes that the expense is fundamental to the |
| help in planning the steps that should be taken to | | | | working of the company, the consultant may leave the |
| reduce the telecommunication expenses. | | | | expenditure as it was. The analyst can also compare |
| Telecom Expense Management companies take a | | | | the tariffs of the telecom company to the competition |
| look at the individual expenditures of the people of a | | | | to see if its rates are good enough or the contract |
| company on telephones to gain data about where | | | | should be awarded to another company. |