| ign="center"> | | | | * send quick text/voice messages; |
| Today's economy requires from any business to use | | | | * deliver content to a user/user group; |
| all the enterprise resources most effectively. An IP | | | | * alert your employees when a panic button is pushed |
| telephony network is not an exception. Here you can | | | | or a fire alarm is detected; |
| learn how to: | | | | * set a preferable way of communication; |
| * automate client request processing and release your | | | | * sign-in for/sign-out from work. |
| staff to fulfill more complicated tasks with a voice | | | | 5. Decrease Your Employee Telecom Costs |
| portal; | | | | Modern call accounting software is not only a tool to |
| * save your client time wasted waiting for the answer | | | | control employee telecom costs. |
| with an IVR application; | | | | As call-accounting software provides you with various |
| * smooth out call peak hours with queuing software; | | | | reports on user phone conversations that are built on |
| * decrease time wasted searching for an appropriate | | | | the base of call detail records (CDRs) received from |
| specialist to process a client call with an SBR solution; | | | | your IP PBX, you can use it to derive information about |
| * save your time and effort to check messages in | | | | * phone expenses of each user/user group; |
| numerous sources with unified messaging and voice | | | | * peak phone network hours; |
| mail service; | | | | * the longest and the most expensive calls, etc. |
| * save your employee time on daily communications | | | | By grounding on these data you can |
| with a presence service; | | | | * compose an appropriate call plan to smooth out |
| * save time and money for communications with | | | | peak phone network hours; |
| audio- videoconference software; | | | | * set a number of rules to limit employee "friends & |
| * cut your expenses for equipment by using IP phones | | | | family" calls and even deny such communications at |
| instead of PCs with XML services; | | | | peak load hours to decrease both unnecessary |
| * decrease your employee telecom costs with | | | | expenses and network load. |
| call-accounting software; | | | | Moreover, you can setup your call accounting |
| * reduce your VoIP network maintenance expenses | | | | software to reduce telecom costs with |
| with IP telephony management solutions. | | | | * individual limits on telephony expenses for each user |
| 1. Save Your Effort to Process Incoming Calls and | | | | user group; |
| Help Your Clients Save Their Time | | | | * restrictions on long-distance calls and/or calls to |
| IP telephony software provides you with several tools | | | | flagged numbers (city/country codes); |
| to reduce both your efforts to answer incoming calls | | | | * grouping calls by users/user groups and allocating |
| and time that your clients spend to get the response | | | | expenses properly to correct budgets (enabling charge |
| from your client service. | | | | back to departments, cost centers and clients). |
| A) With a voice portal you can provide your clients | | | | You can also set you call accounting software to |
| with an authorized access to your corporate | | | | track: |
| databases and thus | | | | * unanswered calls and control if your employees |
| * automate processing of up to 80% of incoming calls; | | | | return calls in a timely manner to improve your client |
| * release your staff for more complicated tasks. | | | | satisfaction; |
| B) An IVR application can help your clients | | | | * calls from suspicious phone numbers to protect |
| * choose an appropriate operator to process their | | | | employees from abuse/threatening calls; |
| requests; | | | | * calls to special extensions used for your marketing |
| * access pre-recorded voice messages and retrieve | | | | advertising campaigns to measure these efforts. |
| information from your databases (such as a caller's | | | | 6. Reduce Your VoIP Network Maintenance Expenses |
| bank account balance or currency exchange rates)by | | | | The most of standard IP PBX administration interfaces |
| using pre-defined menu buttons, and thus save your | | | | are rather complicated, so you need highly skilled staff |
| staff time and effort. | | | | members to fulfill simple daily tasks. With special IP |
| C) With virtual queuing software your clients will | | | | telephony management software you can simplify |
| receive a timely response from your client service | | | | administration activities and entrust daily tasks to one, |
| even if all operators are busy: they will just call, leave | | | | not necessarily experienced, employee. Thus you can |
| their contact information and return to their business | | | | both: |
| while an available operator will automatically call them | | | | * save time and money on IP PBX administration; |
| back. This is a convenient way to smooth out call | | | | * improve your qualified administrator motivation by |
| peak hours. | | | | giving them only the tasks that demand their |
| D) Skill-based routing (SBR) software can help you | | | | experience and expertise. |
| automatically route an incoming call to: | | | | You can also use IP telephony management software |
| * a manager who usually serves a calling client or | | | | to |
| * an operator with a required skill set that can be | | | | * do phone inventory at all your sites from a single |
| defined from: | | | | workplace: |
| ** information about a calling client (such as his/her | | | | ** with a special multi-location inventory feature or |
| previous requests or his/her location and language he | | | | ** by integrating IPX management software with your |
| she speaks, determined from a country/city phone | | | | existing inventory solutionand save your effort and |
| code), | | | | time on phone inventory management; |
| ** operator's product expertise, overall skill-level and | | | | * remove compatibility restrictions with integration of |
| language capabilityand thus reduce the time wasted | | | | your VoIP network components and thus cut costs for |
| passing a client call from one employee to another. | | | | telephony network deployment/extension/upgrade. |
| 2. Save Your Time on Daily Communications | | | | 7. Conclusion |
| A) With unified messaging and voice mail service you | | | | By implementing IP telephony software you can solve |
| can save your time and effort to check numerous | | | | several important business problems. You can |
| message sources by collecting all messages in a single | | | | * save your employee time and effort on daily tasks |
| mailbox that you can access both from your e-mail | | | | and communications; |
| client or IP phone. | | | | * improve your staff motivation and productivity; |
| B) A presence service can save your time, wasted | | | | * optimize the joint work of the remote teams; |
| waiting for the answer of unavailable users, by | | | | * enhance the quality of your customer service; |
| providing the real-time information about a user status | | | | * cut your expenses for: |
| and preferable ways to communicate. | | | | ** long-distance communications; |
| 3. Get an Effective Tool for Long-distance Team | | | | ** workplace equipment; |
| Communications | | | | ** VoIP network deployment, extension and upgrade; |
| With audio/video conferencing software you can | | | | ** IP PBS administration and support. |
| substitute phone meetings with multiple local and | | | | You can learn how to empower your enterprise with |
| remote participants for face-to-face ones and save | | | | VoIP from the free e-book, "The Connected |
| on equipping special meeting rooms and travel | | | | Enterprise", which you can find here . The e-book, just |
| expenses. In particular, conferencing software can help | | | | as the article, was written by Alexander Anoshin, the |
| you: | | | | CEO of BCS-IT, who do VoIP development, ranging |
| * plan meetings, automatically send invitations and | | | | from contact center integration to Cisco IP phone |
| connect the participants at the prescribed time; | | | | applications. |
| * share the documents; | | | | Report this article |
| * send text messages; | | | | This article is free for republishing |
| * organize a polling; | | | | Source: |
| * record a conference session and not only. | | | | Republish this article |
| 4. Cut Equipment Costs by Using IP Phones Instead of | | | | |
| PCs | | | | Ask a Question About this Article |
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