IVR - The Pioneering Invention In Telecommunication Industry

IVR stands for interactive voice response and istailor the need of human attendant etc. Generally, IVR
typically based on telephony technology. Theis used in internet services, insurance, construction,
state-of-the-art technology of IVR is widely used inbanking sector, airlines, telecommunication industry,
many big organization and businesses. It is bestbusiness communication etc..
implemented in BPO sector while other industry alsoThe systematic approach of Interactive Voice
leverage from its advanced technologies. The adventResponse (IVR) system software is surely a boon for
of IVR system has totally eradicated the need of livemany companies. IVR is largely useful for many other
agents as well as of push buttons. Now, customersindustries also like Public Utility companies, mortgage
can easily ask their queries by simply communicatingcompanies, Banks, Health Care, Customers Relations
with automatic voice response.department etc.. Apart from this, the most important
However, the implementation of IVR can enhancefeatures of IVR software includes the capability to
your business productivity without any doubts, becausestore answers made by callers, provide every minute
it allows customers to interact with the company 24detail to the customers and should be able to capture
hour a day. Usually, people want to interact first withtouch-tone or voice responses by callers
some automatic process and then with the live agent.Now, the question arises how much money you have
But it totally depends on your wish whether you wantto pay for enabling IVR technology in your business.
to interact with the live agent or with the IVR process.Generally, it cost around $3,000 to $7000 for the basic
Using IVR systems can offer a lot of benefits to itssystem. The cost can further increase if you want
user such as less expensive rates, high level ofmore elaborate and advanced IVR software.
customer satisfaction, increased call handling capacity,