| On browsing the Internet one would come across | | | | The most important criteria for judging a telephony |
| endless pages of VoIP reviews by its various users | | | | service is the voice quality and clarity. Without crystal |
| and providers. This in itself points out the growing | | | | clear voice quality, the end users won't be satisfied, |
| popularity of voice over Internet protocol in the current | | | | even if minimal rates are being charged for the |
| age among industries and residentials alike. Not just this, | | | | service. VoIP reviews comparison reveals that most |
| but a careful analysis of any VoIP review shows that | | | | of the users are willing to pay more if the quality of |
| most of its users are satisfied with VoIP telephony | | | | service is better. This is also due to the fact that higher |
| services. However, there are also a number of them | | | | rates of VoIP services is still lower than what a |
| who have faced or are currently facing certain | | | | customer would pay for the traditional public switch |
| problems related to their previous or existing service | | | | telephony network services. Therefore, quality |
| provider. | | | | becomes an important selection criterion. A VoIP |
| Therefore, it is of utmost importance to discuss and | | | | service provider with multiple switches and POP's is |
| carefully review each service provider before opting | | | | bound to provide good quality call transmission. |
| for any of them. VoIP service providers can broadly | | | | After sale service, as in the case of industrial goods, is |
| be categorised into 4 categories, namely: tier 1, tier 2, | | | | also extremely essential for any IT based services. |
| tier 3 and ILD (international long distance) operators. | | | | Best VoIP service reviews are given to those service |
| VoIP resellers and wholesale carrier service providers | | | | providers who offer 24/7 technical support to their |
| can take services from any of them, depending upon | | | | clients. For wholesalers and resellers, getting help desk |
| their scale of business and number of clients. | | | | service is a great boon since they don't have to handle |
| Ideally, only wholesalers and resellers with a large | | | | the back-end processes themselves. Any problem |
| network and clientage are entertained by Tier 1 and 2 | | | | with the telephony service can be easily addressed at |
| operators, whereas Tier 3 level operators' clients | | | | that very instant if the service provider offers support |
| normally include medium or small level wholesalers and | | | | through MSN chat and email. Not just this, but some of |
| resellers. Once this has been determined, the next | | | | the VoIP providers also offer initial professional training |
| logical step is to compare the rates provided by | | | | about the basic technicalities of VoIP services; this is to |
| different providers. With rising competition, competitive | | | | ensure that the wholesalers and resellers can |
| rates are being provided by VoIP service providers. | | | | effectively manage their businesses. |