| The world of telecommunications has greatly evolved | | | | automatically. |
| in the past few years, and now such facilities are | | | | Another important feature of many such companies is |
| available that make business communication easy and | | | | the call forwarding feature, which can be used |
| effective. With the help of latest telecommunication | | | | separately on a single phone line or on a group. This |
| features, organization can now expand their | | | | feature allows subscribers to transfer calls from busy |
| businesses beyond the horizons. Globalization was only | | | | numbers onto other numbers or groups; in doing this, an |
| possible due to the facilities provided by modern | | | | organisation makes sure that all customer calls are |
| communication methods. | | | | answered. Thereby, the organisation makes sure that it |
| There are a number of features offered by business | | | | provides good quality of service and support to its |
| telecommunications companies, and these features | | | | customers. |
| vary from company to company and its resources. | | | | These companies also provide toll free numbers or |
| However, some features, which are very common | | | | 0800 numbers, which can be hooked up to a number |
| and are provided by most telecommunication | | | | of lines. Customers can call on these numbers without |
| companies, will be discussed in this article. | | | | paying anything, and the call is transferred to any |
| Companies that provide call conferencing facilities | | | | available terminal. This helps companies to setup their |
| generally provide features that include audio as well as | | | | free support centre, which customers can use to get |
| video conferencing. These features can greatly help | | | | technical support and assistance. |
| businesses in maintaining contacts with business | | | | Some telecom companies provide software and |
| associates, even if they are thousands of miles away | | | | computer systems, which can be installed on phone |
| from the central hub of the business. Meetings and | | | | lines to direct incoming calls automatically to various |
| conferences can be held between partners and | | | | terminals. Moreover, it can provide facilities, which |
| members of the organisation, even if they are present | | | | present a pre-recorded message to customers when |
| at opposite ends of the world. This means that any | | | | they call and also present advertisements and product |
| member of an organisation can attend a conference | | | | promotions while they wait for a terminal to free up. |
| and he does not need to be physically present there. | | | | T1 circuits are also provided by many telecom |
| Companies that provide business phone lines offer a | | | | companies, which can be used to link numerous phone |
| large number of features, which include call hunting or | | | | numbers on just a limited number of lines. The numbers |
| automated call distribution, call forwarding, speed dialling, | | | | are connected virtually by the system and thus the |
| on-hold services and many more. The most commonly | | | | internal network of the organisation can be managed in |
| used and attractive feature, offered by most business | | | | a very cost-effective manner. These are some of the |
| phone line providers, is the facility of automated call | | | | features that help organizations to maintain effective |
| distribution, in which the subscriber can assign a group | | | | communications with various contacts, and thus, |
| of lines with terminals to a single phone number and | | | | expand their businesses beyond the horizons. |
| any call can be transferred to any available terminal | | | | |