| You know that feeling you get when your favorite | | | | you make your system completely customized for |
| team starts a contest by allowing the opposition to | | | | your business. Since it is the 'front door' to your |
| score right at the beginning of the game? They are | | | | business, you will want to make it as personalized for |
| already behind and the game has just begun. That is | | | | your business as possible. Then, be sure to change it |
| the same situation experienced in business when you | | | | every so often to keep it fresh, or you can use it to |
| do not have an adequate telecommunications system | | | | announce special offers that you have going on at the |
| in place. | | | | time. |
| The answer is to take action and implement an 800 | | | | |
| number and PBX system. It is less expensive than | | | | Custom Interactive Voice Response settings. Using |
| you think, and it has some wonderful benefits. Here is | | | | your voice to direct your calls is much easier than |
| a listing of some the top features you must have in | | | | using the buttons on the phone. But, as a back-up, the |
| order to give you business an edge in handling all of | | | | numbers are still available for those who's English is |
| your phone calls. | | | | too difficult for the system to recognize. |
| | | | | |
| Follow-me forwarding. When a caller chooses and | | | | Multiple extensions. Add and remove extensions on |
| extension and there is no one there to answer, the call | | | | your system any time that you need them. The |
| is the automatically forwarded to a second | | | | beauty of these systems is that they grow as your |
| number. Then if that number is not answered, then a | | | | business grows. |
| third number can be programmed followed by a | | | | |
| voicemail box. This extra effort to attempt to reach a | | | | With an 800 number and PBX system, you get |
| 'live' person is appreciated by callers. While voice | | | | flexibility that is unmatched for your business. And the |
| mailboxes have become the norm for leaving | | | | systems are affordable enough for a one-person small |
| messages, using it as a last resort lets callers know | | | | business all the way up to a larger operation with |
| that every other possible avenue for contact was | | | | multiple locations. |
| attempted first. | | | | |
| | | | | So, you get unmatched flexibility and quality along with |
| Call screening and announce. Useful for being able to | | | | ease of use and management that is found in very |
| tell if the inbound call is a telemarketer or a customer | | | | few similar systems. It puts you in complete control of |
| or prospect who needs your attention. You have | | | | your telecommunications options and offerings to your |
| enough interruptions during your day, now you can | | | | callers. |
| take only the calls that are absolutely necessary. | | | | One final word about an 800 number and PBX |
| | | | | system: it becomes the back bone upon which your |
| Call blocking. This feature is useful for permanently | | | | business operates. The structure of how you handle |
| blocking telemarketer's phone calls. | | | | communications is in place 24/7 and becomes your |
| | | | | identity to the world when they call your number. |
| Auto attendant with custom greetings. This is how | | | | |