| There has been a radical transformation in the way | | | | When making a call - the most important parameter |
| we communicate in the modern day world. Gone are | | | | naturally becomes the quality of the voice that one |
| the days of long queues outside pay-phone booths | | | | gets to hear. It is no use paying less - if we are not |
| and exorbitant costs for making long distance calls. | | | | able to hear clearly the things that are being said to us. |
| With the emergence of VoIP, quite a lot has become | | | | A VoIP provider having multiple switches can ensure |
| possible. It has become possible, for instance, to rout | | | | that the voice quality is up to global standards. The |
| calls over broadband networks at affordable costs. It | | | | parameters and their ranges that a potential user |
| has become possible for people to verbally 'connect' | | | | should check to ensure optimum voice quality are |
| with their loved ones and family members from the | | | | mentioned below. |
| comfort of their homes or workstations. It has become | | | | 1. ACD:Ranging between 5 to 6 minutes |
| possible to break down geographical barriers and | | | | 2. ASR:Ranging between 40 to 50 percent |
| communicate across continents and that too in real | | | | 3. PDD:Ranging between 3 to 4 seconds |
| time. | | | | The price factor also plays an important role and |
| The one group that is facilitating all these and quite a | | | | affects the decision. After all, who would not want to |
| bit more are the VoIP service providers. They play an | | | | benefit from the low calling charges that VoIP entails? |
| important role in the VoIP value chain - delivering call | | | | As it is, a competitive scenario is sufficient to drive |
| termination as bundled services to cater to the needs | | | | down the prices. However, it would be in the interest |
| of both corporate clients as well as individual users. | | | | of potential users to select a service provider that has |
| With the demand for IP telephony solutions increasing | | | | the most competitive rates. |
| by the day, there is a concomitant increase in the | | | | Like with all products and services, technical support is |
| intensity of competition in this domain. Quite a few | | | | more than welcome. There may be some untoward |
| providers are trying to attract potential customers. | | | | circumstances, wherein users could come face to |
| From the customer's perspective, it becomes rather | | | | face with problems pertaining the stability of the |
| difficult to select any one from all the multiple choices | | | | services. In such situations, it becomes imperative that |
| that are available. | | | | all the technical queries can be directed to concerned |
| Certain parameters need to be kept in mind while | | | | people - 24 days a week and 365 days a year. |
| choosing a Voip service provider. | | | | |